FAQ
WHERE CAN I FIND YOUR STOCK LISTS?
Please see the Where to buy page
What makes the White Magic Spin Mop different from other spin mops?
The White Magic Spin Mop stands out for its unique hand-press system that allows you to control the amount of moisture in the mop. Its 360-degree spinning head ensures thorough cleaning, even in hard-to-reach areas. It’s also designed for longevity, with a sturdy build and replaceable mop heads.
WHERE DO WE DELIVER TO?
We deliver to all areas in Singapore. We do not deliver to any address outside of Singapore.
All deliveries must be signed for when you receive them. If you are unable or have trouble to track delivery of your item, please contact us for further assistance.
HOW MUCH IS THE DELIVERY COST?
Delivery cost starts from $4.50, we provide Free shipping for orders above $50.
WHERE WILL MY ORDER BE SHIPPED?
Orders will generally ship within 1-2 business days from our warehouse.
WILL I BE NOTIFIED WHEN MY ORDER HAS BEEN SHIPPED?
Yes, you will receive an email notification when your order has been shipped.
I HAVEN'T RECEIVED MY ORDER, WHEN WILL IT BE DELIVERED?
If you are unable or have trouble to track delivery of your item contact our office at +65 8859 5279 or email to info@jty.sg for your order delivery information.
WHAT PAYMENT METHOD DO YOU ACCEPTS?
We only accept payment via Paypal. All orders are calculated in Singapore Dollars (SGD).
CAN I CANCEL MY ORDER?
You can cancel your online order provided that it has not been dispatched. Please contact us via phone on +65 8859 5279 or email to info@jty.sg as soon as possible. We will attempt to cancel your order without delay, however occasionally it may not be possible if your order has been dispatched (Please refer to our Returns Policy).
HOW DO I TRACK MY ORDER ONLINE?
Depends on which shipping couriers we shipped your order. You will receive tracking notification from the courier provider.